Support Programs

A successful application delivery controller solution goes beyond great product; It includes correct implementation with reliable and effective on-going support. We help clients achieve their goals and positive results through intelligent deployment of best practices and technology. We can help you succeed in today's changing environment.

We provide customers with a dedicated support technician to walk-through the initial configuration, issue resolution and product training. While most support concerns are easily solved by contacting the reseller or distributor from which our product was purchased, we also stands fully behind its products post-sale and is known for providing excellent customer service and support.

The support programs include premium support and standard support package.

Premium Programs

Your business doesn't stop for weekends or holidays and neither do we. With highly trained technical support engineers, Premium Support delivers fast support for your critical issues. Rapid case resolution is complimented by a one-stop online technical client portal that offers a wealth of resources for Premium Customers. Search Knowledge, log support ticket, sign up for tech alerts and much more. With severity-one response time targets of one hour or less, Premium Support customers can be certain that their most critical issues are worked continuously until resolved with our "follow-the-sun" support model. With Premium Support you can ensure maximum performance, reliability, and availability of your solution.

Standard Programs

We offers support packages based on your needs. End of the year, beginning of the year, anytime a downtime causes cost, we can provide 'peace of mind' to our clients with guaranteed response times and access to our support team via Skype or our online help desk system/emails. Going beyond task-bound instruction, we help clients improve their processes with best-practice examples.